Cart 0

Policies

PACKAGING

Items are pre-packed, with 6 units per pack. Sizes are XS-L, under the size run 1-2-2-1. Under no circumstances do we mix packages. If you want to place an order over 5 packs, please contact us directly through showorders@lucyparis.com.

SHIPPING INFORMATION

All orders will ship out via UPS only. All orders will be shipped via UPS Ground unless specified otherwise. Lucy Paris cannot be held responsible if shipping charges are higher than what the buyer anticipated. If unsure about a particular shipping method, please confirm with a Lucy Paris sales representative and we will gladly assist you. All shipments must be made to a valid address, as we do not ship to PO Boxes. All orders placed by 12:00pm PST with a valid credit card information will be shipped out the same day. Orders placed after 12:00pm PST will ship out on the following business day. If your credit card is declined, your order will be shipped once payment is released. If your payment is not released within a timely manner, we may at our discretion cancel your order. We ship from Monday through Friday, excluding holidays. All orders placed after 12:00pm PST on Fridays, will ship out on Monday or the following business day if Monday is a holiday. There may be more restrictions on shipping dates during the end of the year around the holidays.

RETURNS

Damage requests must be made within 10 calendar days of merchandise receipt to be considered for replacement or refund.

Returns will only be accepted with a written Return Authorization (RA) and RAs are valid for 3 business days from the issued date. Returns sent without a valid RA will be refused. Bounced shipments will be subject to a 25% restocking fee.

COLORS

We have done our best to display as accurately as possible the colors of the products shown on the Lucy Paris Showroom website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

ELIGIBILITY

This website is only accessible to retailers. You must have a valid seller's permit, and you must have a retail clothing business in order to be able to purchase goods from us. By registering in lucyparisshowroom.com you warrant and agree that you have a valid reseller's permit, a retail clothing business that is in operation, and that you intend to abide by all the terms of use under this agreement.

CANCELATION POLICY

All cancellations must be made in writing via email or fax. If an order is placed before 12:00pm PST, we must receive the cancellation notice on the same day by 12:00pm PST. If an order is placed after 12:00pm PST, we must receive the cancellation notice by 12:00pm PST on the following business day. If we receive the cancellation notice after the goods have been shipped, buyer may return the package to Lucy Paris. However, if buyer does not submit cancellation notice before the designated cancellation time, Lucy Paris cannot refund buyer the shipping charges.